By accessing this site and the services associated with it such as ticket platforms, services, applications, players, and online systems, visitors voluntarily consent to the terms and conditions outlined on this page.

The following terms apply to all transactions completed online, by telephone, and in-person for events purchased through the Fine Arts Building Box Office. By submitting an order guests agree to the terms and conditions that are listed below. All events, dates, times, and prices are subject to change without advance notice to guests.

Fine Arts Building has the right to change these terms at its discretion and these terms will become effective immediately at publication to this page. The active terms in effect at the time of purchase will govern that transaction.


Third-Party Provider and Content

Fine Arts Building is not responsible for the content posted, displayed, or offered on platforms beyond our own website and social media platforms. Such information does not represent the viewpoint, opinions, or business model of our theaters. We are not held responsible for the agreements, contracts, or unfulfilled work made between third parties and event promoters. Fine Arts Building theaters do not engage in the illegal or unlawful transfer or material that is defamatory, pornographic, or otherwise objectionably harmful by event promoters or the general public as it relates to our website, events, and social media platforms.


Ticket Sales

The Fine Arts Building Box Office, its affiliated website, and certain partnering discount-outlets (Goldstar, Hottix, TodayTix) are the only authorized sellers of tickets for events presented by The Fine Arts Building. Tickets purchased through other sources may not be valid and may also not be honored by our ticket policies. Fine Arts Building Box Office is not responsible for the prices, times, locations, and information provided on domains beyond our official public channels such as our website and social media. All ticket sales are subject to acceptance or rejection by the Fine Arts Building Box Office and its staff.

Our Box Office is able to accept payment using $USD, Visa, Mastercard, Discover, and American Express.

Fine Arts Building Box Office does not condone or honor tickets made available through scalping or third-party resale. These tickets are null and void and do not grant access to an event or our venue spaces.

All ticket buyers are encouraged to ensure that all details of an order are accurate and correct before submitting an order. Guests are also responsible for verifying the information associated with their purchase before submitting the order. Personal details such as first name, last name, email address, telephone number, and address should be accurate in the event that our Box Office needs to make contact with its ticket buyers.


School/Group Discounts

Fine Arts Building encourages the fostering of arts appreciation from a young age. We welcome groups of all varieties: school trips, family gatherings, work events, etc.

Discounts for groups of 10 or more may be available. Guests are encouraged to contact the Box Office directly to book tickets for a group. All discounts are subject to availability and ticket prices may be subject to change.



There are no refunds for tickets purchased to Fine Arts Building events or through the Fine Arts Building Box Office. Instead, tickets may be exchanged into the same event occurring at a different date and time. However, in the instance of event cancellation or event reschedule, ticket buyers will receive official notification and procedures from our Box Office regarding these types of specific refund scenarios.

In the event of a reschedule, ticket buyers have 5 days to reply to Fine Arts Building official communications indicating they would prefer to receive a refund rather than be rescheduled. After this window of time refunds for rescheduled events will no longer be offered.


Not all ticket exchanges can be accommodated as they are subject to availability. If we are able to accommodate a ticket exchange, an exchange fee and/or upgrade charge, as well as any relevant taxes will apply. Available ticket prices and fee structures apply at the time of sale. Guests may exchange 24 hours before the original ticketed event. Missed events do not qualify for exchange. Exchanges are at the discretion of the Box Office and subject to availability.

Transfer of Tickets

Unless otherwise specified, Fine Arts Building Box Office is happy to transfer tickets between parties. Guests who would like to transfer their tickets to a new party should contact the Box Office via email or by phone call to update the ticketing information.


Our Box Office does not provide reservation, deposit, or a temporary hold on tickets. Payment for tickets is due at the time of service or transaction.


Ticket Delivery Methods and Fees

Tickets orders will receive a flat $6.00 fee. This fee applies to orders made online or through the Box Office. This fee applies to all orders made through our system or with our Box Office Agents. Since refunds are not available and fees apply on a per order basis, guests are strongly advised to confirm all details of their order before it is placed. (For example, the number of tickets in your order; the ticket types you have selected; the date, time, and area of the hall you have chosen; and the credit card you use to make your order.)

Electronic Tickets

For tickets that arrive through email, guests are provided with a confirmation email and transaction details: items purchased, fees, payment amount, and the payment method used. This is not your ticket(s). Confirmation details are also contained in the guest account. Event tickets will arrive as a link, and are available in the guest’s account.Event tickets may be scanned from mobile devices, or printed and brought to the event for scanning.

Guests should be advised that Spam and Junk folder settings may prevent tickets from arriving in your inbox. Guests should search these folders for event tickets before contacting the Box Office, as this is likely where emails containing tickets have arrived.

If you have not received an order confirmation or your event tickets within 48 hours of an order, please contact the box office for assistance.

Fine Arts Building does not assume responsibility for personal device settings, email blocks, or the failure of email deliveries. If a guest has opt-ed out of our email communications they may not be able to access tickets via email. 


Will Call

Event tickets may be obtained from the onsite Box Office at 410 S Michigan Avenue, which opens two hours prior to show time. Tickets may not be retrieved before this designated time.

Guests are highly encouraged to use the electronic ticket delivery method. Not only does this help ensure that any questions about your order are addressed with ample time, but it also eases congestion at the will-call windows. This is particularly helpful to guests who are attending sold out events.


Fine Arts Building does not offer the option for mail for any of its events. Mail is not a standard delivery option offered by our Box Office. In rare settings when a delivery method of mail is required, guests will incur a flat shipping charge of $8.00 and an additional handling fee of $18.00. 

The delivery method of mail is not available within 14 days of an event. 

Fine Arts Building is not responsible for mail carrier delays. Any tickets that are returned will not be mailed twice, instead all returned tickets are held a will call.

Guests are highly encouraged to use either the electronic ticket delivery or will call delivery options. To request an order by mail, guests must call the Box Office at 312-753-3210 or email

The mail delivery option is not available online.


Transfer of delivery method

Our box office is unable to transfer the delivery method of a ticket. For example, tickets that were ordered and requested for will call, cannot be transferred to an electronic delivery method, or vice versa. We find the best delivery method for an order is the electronic method.

Ticket Reprint

In the event that guests require their ticket(s) to be reprinted or have their electronic tickets reprinted as physical tickets, a reprint fee of $1.00 will be applied, per ticket. Reprinted, physical tickets can only be held at will call.


Ticket Limitations

Some events presented by the Fine Arts Building mandate a maximum ticket limit which will apply at a per event basis. For example, your online cart may only allow 2 tickets to be purchased for a particular event. This means that guests are allowed to purchase only a limited quantity of tickets to a single performance. Multiple performances may be purchased, but the same mandate will apply. Mandates apply when calling the box office as well.


Age Requirements

Fine Arts Building cannot extend sales to individuals under the age of 18. In some instances guests may be required to provide proof of age along with their ticket before being allowed into the theater. Some events may also require that guests be a certain age or accompanied by a legal adult or guardian.

Fine Arts Building does not knowingly collect or use data from children at or under the age of 18.

Sold Out Events

Ticket buyers are informed on the Fine Arts Building website when an event is sold out. Fine Arts Building defines “Sold Out” in the following ways:

  1. Tickets are no longer available to a specific performance at a specific date and time within our venues, and tickets cannot be purchased by the general public.
  2. Tickets are temporarily unavailable online or through our Box Office, until other holds have been released, if possible. Small quantities of tickets may become available.

Pertinent information regarding sales, ticket availability, and waitlist instructions are outlined on the event page. Any wide re-release of tickets will be made public through our marketing channels and website.

We ask that customers avoid contacting the Box Office for updates since all up-to-date and available information is provided in real-time through the Fine Arts Building website. If the option to be added to the waitlist is possible, waitlist instructions will exist on the individual event page.


If and when tickets become available for sale, waitlist parties will be notified by email with instructions on how to obtain tickets. All policies, mandates, and fees apply to waitlist list guests. Waitlist members will be provided a deadline by which they will need to contact the box office. Sales to the waitlist will not be honored after the deadline. If you are on the waitlist and have been notified that tickets are for sale, it is important that you contact the Box Office as soon as possible if you wish to buy tickets. Our Box Office cannot accommodate waitlist sales after the deadline that has been established.   

Please understand that all Fine Arts Building waitlists are capped. The waitlist option is not available in all circumstances or unless expressly offered on the event page. 

Not all sold out events offer a waitlist.

Walkup sales to Waitlist & Sold Out

Waitlist walk up sales are not encouraged by Fine Arts Building.


The Fine Arts Building’s performance venues, Studebaker Theater and Carriage Hall, are operated by Arts Entertainment LLC.